Contact
Contact support
A real person reads these. Include your booking reference if you have one, and you will get a much faster answer.
Use this for anything: a booking you want cancelled, a property that is not answering, a question before you book, or a problem with the site.
When we answer
Waykaro has not published fixed support hours, so we will not pretend to a timetable we have not agreed. What is true is this: a person reads every message, messages are answered in the order they arrive, and anything about a flight that is departing soon is pulled to the front of the queue. Say in the subject line if you are travelling within 48 hours.
About a flight booking
Quote your booking reference. A flight reference begins WF- and is in your confirmation email. With it we can see the whole history of the booking straight away; without it we have to ask you a lot of questions first.
You can look the booking up yourself at find my booking using that reference and the email address you booked with.
Before you ask us to cancel, read cancellations and refunds. The short version: the airline's fare rules decide how much of the fare comes back, and the Waykaro service fee and the card processing fee are not refunded if you cancel.
If a booking goes wrong
Your card was charged but no ticket arrived. Your money is held, not lost. Write to us with the reference and we will either book you onto another flight for the same money or return every cent of it. Do not pay a second time.
A name is wrong on the ticket. Tell us immediately — before you travel, not at the airport. Airlines treat a misspelling and a name change very differently, and the sooner we ask, the more likely it is fixed for nothing.
The airline cancelled or moved your flight. Send us the message the airline sent you. We take it up with them for you.
You are at the airport and something is wrong now. Speak to the airline desk first — they are the only people who can act on a ticket in the next hour — and write to us at the same time so we have it on record and can follow it up.
About a stay or a vehicle
Stays and car rental are not open for booking yet. If you made a reservation with a Liberian property or rental company before now, quote that reference — it looks like BL-4KQ2M9 for a stay, or BLC-8H2M4KQ2M9 for a vehicle — and see changes and cancellations.
To list a property or a fleet
This is exactly who we want to hear from while stays and car rental are being checked. Do not email — apply directly, it is quicker and we get everything we need in one go. Property owners: read how listing works and use the application form. Car rental companies: register your fleet.
Already listed with us? Sign in at the partner sign-in. If you have lost your password, reset it from there rather than writing to us.
To report something serious
If a listing is not what it claims to be, if someone has asked you to pay money into a personal account to secure a Waykaro booking, or if you have a safety concern about a property or a vehicle, email us and say so clearly in the subject line. Those get looked at first.